CUSTOMERS FROM: UNITED KINGDOM | EUROPE
We provide free DHL Express Shipping on all orders over £250.00 (estimated delivery time 2 - 7 business days).
DHL Express Shipping is available for a flat rate of £15.00 on all orders under £250.00 (estimated delivery time 2 - 7 business days).
INTERNATIONAL DUTIES & TAXES
Customers are responsible for paying taxes and duties for importing into your country from Australia. Customers will need to pay this within their country upon entry of the package.
SIGNATURE IS REQUIRED FOR DELIVERY
Our DHL Express shipping is provided with tracking and requires a signature for the goods to be handed over, therefore if you work on all business days, you should consider having your parcel delivered to your place of work or to a place where someone you trust can sign for it.
Your order will be processed, packed and shipped from our Sydney warehouse within 24 hours (excluding weekends and public holidays).
Returns & Exchanges
Customers are responsible for the cost of shipping returns or exchanges back to BONDI BORN in Australia. We recommend shipping your returns parcel using a trackable postal or courier service of your choice.
BONDI BORN is not liable for any parcels that are lost in transit. Customers must provide details of their return shipment to email@example.com including tracking information within 7 days of requesting a return.
FULL PRICED ITEMS
If you are not 100% happy with your order, you are welcome to return or exchange any full priced item within 14 days of receiving the item.
PROMOTIONAL SALE ITEMS
Promotional sale items are eligible for return or exchanges within 14 days of receiving the item.
FINAL SALE ITEMS
Item(s) purchased that are described as 'Final Sale' are not eligible for refund unless faulty. Final Sale item(s) may be exchanged once for an item of the same or greater price however must be returned to BONDI BORN at the customers expense.
Any returns that do not meet the requirements of our returns policy, will not be accepted and no refund/exchange awarded. For more information, please see our Terms & Conditions.
Steps for a Return or Exchange:Please email us at firstname.lastname@example.org or via the contact page on our website to initiate a return or exchange. Please cite your order number, the item(s) being returned and reason(s) for returning. Customers are responsible for coordinating their return order to our warehouse in Australia in order to have it exchanged or refunded. To be eligible for a refund or exchange:
- Check that you are within BONDI BORN’s return policy time frame.
- Keep the item(s) in new condition, free from marks and damage. Do not remove hygiene labels or swing tags.
- Complete the return authorisation form provided in your order; citing your order number, the item(s) being returned and reason(s) for returning and including it in your return parcel.
- If you wish to exchange an item, we recommend you first email email@example.com, with details of the garment you wish to have sent as a replacement. We can then confirm we have it in the size and colour you want and put it aside for you.
- Within the next working day, we will email you confirmation of your request and provide full details on where to send the return. If you are unable to foot the return shipping costs, please contact us so that we can make arrangements to book the shipment and have the costs deducted from your final refund or exchange.
If you are unclear on any of these steps or have any questions, contact us. We will generally post your exchange order or process your refund within 24 - 48 hours of receiving your return, excluding weekends. Funds may take up to 10 business days to appear in your account.
At BONDI BORN you can return any full priced or promotional sale item for a full refund. Only returns where the item was paid for at full price, or as part os a promotional sale and are received by our warehouse within 14 days of receipt of the order will be refunded. We will refund the amount you paid when you purchased the item(s) - this does not include sale items, read more above under 'Returns'. We will not refund any shipping costs. Any items that do not meet the requirements outlined in our Returns policy, will not be refunded. For example, items returned without their hygienic seal in place will not be refunded. All goods will be inspected on return. All returned items are your responsibility until they reach our HQ in Sydney, Australia - so make sure you re-package your swimwear properly and in its original packaging.
We are not responsible for any items that are returned to us by mistake or without prior communication from you. We allow 7 days from request of return for customers to provide us with shipping information and proof of postage. You will receive an automated email from BONDI BORN once your refund or replacement order has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to be reflected in your account.
We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed. For full information on returns and refunds, please see our Terms & Conditions.
International Duties & Taxes
When ordering from BONDI BORN, you agree to pay any Customs, Import Duty and Tax charges which may be imposed by your government. We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed. If you refuse to pay any Customs, Import Duty and Tax charges imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product(s) and any Customs, Import Duty and Tax charges or penalty imposed by your government. We suggest that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises. We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. BONDI BORN is not responsible for any delays caused by destination customs clearance processes. Customs duties or taxes are not payable by BONDI BORN and you will not be reimbursed for any duties or taxes charges. Please refer to our Terms & Conditions for more information.