SHIPPING TO UNITED KINGDOM & EUROPE
We provide free DHL Express Shipping on all orders over £250.00.
DHL Express Shipping is available for a flat rate of £15.00 on all orders under £250.00
TIMING OF DELIVERIES
Your order will be processed, packed and shipped from our Sydney warehouse within 24 hours (excluding weekends and public holidays). We use DHL Express to ship our orders to the UK and Europe. DHL's advice is that this can take between 2-7 business days. BONDI BORN is not responsible for any delays caused by DHL or destination customs clearance processes.
SIGNATURE IS REQUIRED FOR DELIVERY
Our DHL Express shipping is provided with tracking and requires a signature for the goods to be handed to you. If you work on all business days, you should consider having your parcel delivered to your place of work or to a place where someone you trust can sign for it.
INTERNATIONAL DUTIES & TAXES
Taxes and duties are charged in certain countries on goods imported from Australia. These charges vary country by country. Upon checkout, we will determine the cost of these duties and taxes based on your shipping address and they will be added to the cost of your purchase. Your delivery will be marked as duty paid (DDP) and no further taxes or duties will be payable by you at the time of delivery.
We cannot mark international orders as a gift in order to bypass or reduce any customs fees as this is illegal.
If you choose to return your order we are unable to reimburse you for any duties or taxes charges paid. Please refer to our Terms & Conditions for more information.
Unfortunately, due to the complexity of import duties, taxes and international shipping between our countries, we are unable to provide free exchanges at this time. If you wish to exchange a garment for a different size, style or colour, please follow the returns process to receive a refund or credit note, then initiate a new and separate order for the replacement.
If you are not happy with your purchase for any reason you are eligible for a full refund for the cost of the goods, provided you adhere to these conditions:
- Request the return/refund within 14 days of receiving your order.
- Item(s) purchased was not described as 'Final Sale' which are not eligible for returns or refunds.
- The garment(s) you are returning is in new condition, free from any marks or damage.
- Hygiene labels / swing tags are in tact.
- We are not responsible for any items that are returned to us by mistake, sent without prior communication from you or lost in transit without tracking.
At present, UK and EU customers are responsible for the cost of shipping returns back to BONDI BORN in Australia. We recommend shipping your returns parcel using a trackable postal or courier service of your choice.
We are unable to refund the costs of shipping, duty and tax that were charged as part of your original shipment.
STEPS FOR MAKING A RETURN
- Check that you meet the terms of our RETURNS POLICY - above.
- Email email@example.com to advise of your return, including your order number (this can be found on the paperwork enclosed with your order or in emails from us confirming your order. Your order number will begin with #BBUK.
- Within 1 business day we will email you confirmation of your request and provide full details on where to send the return. If you are unable to pay for the return shipping costs, please contact us as we can make arrangements to book the shipment and have the costs deducted from your final refund.
- Complete the return authorisation form provided in your order; citing your order number, the item(s) being returned and reason(s) for returning and include this in your return parcel.
- Send the parcel to:
Unit 17, 168-180 Victoria Road
Marrickville NSW 2028 AUSTRALIA
Within 7 days of requesting your return please email the tracking number of your return shipment to us firstname.lastname@example.org.
Once your returned item(s) has been received and checked for eligibility we will send you an email confirming the return.
We will process your refund 1-2 business days after receiving your return. Funds may take up to 10 business days to appear in your account, depending on your payment provider.
- The refund will cover the cost of the garment(s) purchased but doesn't not include shipping, or any related customs, duty and import tax charges.
If you are unclear on any of these steps or have any questions, contact us.
See our full Terms & Conditions here.